Effective date: January 1, 2025
1. Acceptance of Terms
By booking, scheduling, or receiving services from Casa Detailing (“the Company”), you agree to comply with and be bound by the following terms and conditions, which include these Terms of Service, our Terms of Sale, and our Website Terms of Use.
2. Service Area
Casa Detailing provides mobile detailing services in Salt Lake County and Utah County. Services requested outside these counties may be subject to additional travel fees or may be declined at the company’s discretion.
3. Packages and Pricing
Prices and package contents are subject to change at Casa Detailing’s discretion. The most current prices and services will be reflected on our website or confirmed during booking.
4. Booking Terms & Conditions
- Customers should remove all personal belongings, money, and other valuable items from their vehicle prior to service. Casa Detailing is not liable for the loss or damage of personal property.
- Vehicles must be located in a lawful, safe, and accessible area. If you have concerns, notify your detailing technician prior to service.
- All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.
- We reserve the right to adjust, reschedule, or relocate appointments due to staffing, weather, or equipment issues.
- We reserve the right to upgrade your detail package or charge an hourly rate of $100/hour (or proportion thereof) for work outside the scope of the booked service.
- A minimum surcharge of $200 applies to all jobs involving urine, vomit, blood, feces, or other hazardous materials.
5. Appointment Timing
Due to traffic or exceptional circumstances, technicians may arrive later than the scheduled time. Please allow a 30–90 minute arrival window for all appointments.
6. Deposit & Payment Policy
- A 25% non-refundable deposit is required at the time of booking.
- Payment in full is due upon completion of the service.
- We accept cash, debit cards, and credit cards.
- If a card is declined, you must provide an alternative payment method immediately. After 48 hours without resolution, we may begin collections.
- Payments not received within 7 days of service completion are considered late and will incur a 3% late fee per week until paid in full.
7. Cancellation & Rescheduling Policy
- Cancellations within 24 hours of your appointment are subject to an $80 cancellation fee.
- Reschedules made within 24 hours of the appointment may incur a fee of up to $80.
- Late cancellations within 48 hours may also be subject to a $50 fee to compensate our technician.
- No-shows (customer not present and unreachable after 15 minutes) will be charged the $80 cancellation fee.
- Weather cancellations may be made without penalty if communicated at least 3 hours before your appointment.
8. Customer Responsibilities
- Provide an accurate service address, including access details such as gate codes or building/unit instructions.
- Ensure there is adequate space for technicians to safely perform services.
- Accurately describe the vehicle’s condition at booking.
- Confirm that service can be legally and safely performed at the location provided.
9. Additional Charges for Vehicle Condition
We reserve the right to assess extra charges if the vehicle’s condition exceeds what is typical for the booked service, including:
- Excessive pet hair, dirt, or debris
- Biohazards (mold, bodily fluids, vomit)
- Heavy staining or deep contamination
- Severe exterior neglect, oxidation, or tar buildup
- Oversized or heavily modified vehicles
Charges will be discussed and approved by the customer before work proceeds.
10. Limitation of Liability
Pre-existing Conditions: We are not liable for damage related to:
- Scratches, chips, dents, or rust
- Loose trim or moldings
- Faulty seals, weather stripping, or convertible tops
- Oxidized, weakened, or damaged paint
Interior Condition: We are not responsible for:
- Stains that cannot be removed due to material or damage depth
- Electronic components that fail during cleaning
- Pre-existing odors, mold, or mildew that cannot be eliminated
Aftermarket Parts: Not responsible for damage to aftermarket parts, emblems, decals, tint, or custom equipment unless due to gross negligence.
Valuables: Customers are responsible for removing personal belongings.
Maximum Liability: Limited to the amount paid for the service in question. Under no circumstances will Casa Detailing be liable for indirect or consequential damages.
Photographic Evidence: Before-and-after photos may be taken for documentation and dispute resolution.
11. Satisfaction Guarantee
If there is probable and clear cause that our technician did not fulfill the detailing package as ordered or performed work with poor craftsmanship, Casa Detailing will redo the unsatisfactory portion at no cost.
- Claims must be submitted within 24 hours of service completion.
- You must provide clear photographic evidence via phone, email, or text within that 24-hour period.
This guarantee does not cover changes caused by weather, road debris, or new soiling after service.
12. Paint Correction and Ceramic Coating Disclaimer
Paint correction and ceramic coating services involve specialized processes that carry inherent risks. Results vary based on the existing paint condition, vehicle age, and previous repairs. Casa Detailing is not liable for imperfections, defects, or failures that pre-existed or arise afterward due to prior damage or manufacturer defects.
13. Inclement Weather Policy
- Customers should check the weather forecast before booking. Proceeding in bad weather may affect results.
- Cancellations or reschedules due to weather may be made without penalty if communicated at least 3 hours before the appointment.
- We are not responsible for diminished results caused by weather after service completion.
14. Liability Release for Customer-Supplied Water or Power
If a customer provides water or electrical power for service, Casa Detailing is not responsible for any damage to their property, utilities, or equipment. The customer assumes full responsibility for ensuring connections are safe and functional.
15. Coupon & Referral Policy
Referral credits cannot be combined with other coupons. Abuse of the referral system may result in forfeited credits and possible legal action. We reserve the right to void or adjust credits at any time.
16. Environmental Considerations
We are not liable for runoff of water, soap, or detailing products onto landscaping or streets. Customers should advise us of any sensitive areas.
17. Health and Allergy Disclaimer
Customers with known sensitivities or allergies to certain products must inform us before the service. We are not liable for reactions caused by our products.
18. Service Completion and Adjustments
Customers are encouraged to inspect the vehicle upon completion. After approval, Casa Detailing is not responsible for further adjustments.
19. Non-Disparagement
Customers agree to contact Casa Detailing directly to address any issues before making public negative statements.
20. Website Terms of Use
By accessing our website, you agree to our Website Terms of Use, which govern site access, use of materials, disclaimers, limitations, and applicable law (State of Utah).
21. Privacy Policy
We do not sell or share personal information except as required by law or with your consent. By agreeing to these terms, you consent to receive service updates and promotional offers from Casa Detailing. You may opt out at any time by contacting us at:
- (385) 787-6272
- hello@CasaDetailing.co
22. Changes
Casa Detailing reserves the right to update these Terms at any time without prior notice. Updated versions will be posted on our website.
